Monitor Jira tickets and send email alerts via Gmail
Workflow Description
Automation that monitors new and updated Jira tickets, extracts relevant data from RSS feeds and internal database, then sends targeted email notifications to team members based on specified criteria to improve communication and accelerate response times.
How it works
- 1.Read Jira ticket updates via RSS feed or manual trigger
- 2.Apply filters to tickets by priority, status, or assignee
- 3.Look up customer data and additional context in the database
- 4.Format email message with relevant ticket information
- 5.Send notification to stakeholders via Gmail
Use cases
- Alert support team instantly when high-priority tickets are created
- Sync Jira project updates with sales team via email
- Send periodic summaries of pending tickets to managers
Requirements
- Active Jira account with RSS feed access enabled
- Gmail account with send permissions
- n8n database configured with customer information
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (17)
When clicking "Execute Workflow"
Manual Trigger
Get Palo Alto security advisories
Rss Feed Read
GlobalProtect advisory?
Filter
Traps advisory?
Filter
Create Jira issue
Jira
Get customers
N8N Training Customer Datastore
Sticky Note
Sticky Note
Email customers
Gmail
Extract info
Set
Sticky Note1
Sticky Note
Check if posted in last 24 hours
If
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note
Ignore, stale advisory
No Op
Run workflow every 24 hours at 1am
Schedule Trigger