Communication
Classify customer inquiries and save them to spreadsheets
14 nodes
115
82
Automatic trigger
Workflow Description
Automate receipt of contact form submissions, classify them automatically using AI, store structured data in Google Sheets, and send confirmation emails. Streamline customer communication workflows for e-commerce businesses.
How it works
- 1.Receive customer messages from the contact form in real-time
- 2.Classify message content by type using OpenAI language model
- 3.Store categorized data in Google Sheets for tracking and analysis
- 4.Send automated confirmation email with reference number to customer
Use cases
- Separate product inquiries from shipping complaints to route each to appropriate teams
- Identify urgent messages and spam automatically to prioritize support responses
Requirements
- Active contact form integrated with n8n
- OpenAI API key with sufficient quota
- Google Sheets account with pre-configured worksheet
- Email provider configured (SMTP or connected service)
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Form Trigger
If
OpenAI
Email Send
Google Sheets
Details
Trigger
Automatic trigger
Nodes
14
Apps
5
Views
115
Downloads
82
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (14)
/
On form submission
Form Trigger
Text Classifier
If
OpenAI
OpenAI
Prod. Dep.
Email Send
Quote Dep.
Email Send
Gen. Dep.
Email Send
Order Dep.
Email Send
Other Dep.
Email Send
Quote DB
Google Sheets
Prod DB
Google Sheets
General DB
Google Sheets
Order DB
Google Sheets
Other DB
Google Sheets
Sticky Note
Sticky Note