Inbound webhook ticket intake with validation gate

How it works

1. 1.Webhook Trigger accepts POST requests on path customer-support-inbound-ticket-router-intake with response deferred to a response node.
2. 2.Normalize Input sets input from the request body and a fixed source value while keeping existing fields.
3. 3.Validate Input branches on whether the input field is non-empty.
4. 4.Forward To Service sends a POST to api.example.com using genericCredentialType authentication and a placeholder body value the user must replace.
5. 5.Respond Success returns {"status": "accepted"}, while Respond Invalid returns {"status": "invalid"} for empty input.

Use cases

• Front-door intake for support tickets submitted from external forms before routing to a helpdesk API.
• Simple template for filtering empty submissions before calling an internal service.

Requirements

• Configure a generic HTTP credential on the Forward To Service node.
• Replace the placeholder URL and REPLACE_WITH_YOUR_VALUE body parameter with real endpoint and payload values.
• Activate the workflow in n8n so the webhook becomes reachable.

Setup and testing in n8n

1. POST to the webhook path with a non-empty body and confirm the accepted JSON response.
2. POST with an empty body and confirm the invalid response with no outbound HTTP call.
3. Inspect the n8n execution log to verify which validation branch ran.

Service Value

Ready-made workflow template for automation delivery and service execution.