Connect Google Drive with Zendesk
Workflow Description
An advanced automation template using AI to connect Google Drive with Zendesk. It retrieves documents from Google Drive, processes them through an intelligent agent powered by OpenAI, stores them in a vector repository, and integrates with Zendesk to enhance customer support responses with contextual information.
How it works
- 1.Trigger conversation via Chat Trigger and route to AI agent
- 2.Retrieve documents from Google Drive and split them into chunks
- 3.Convert text to embeddings using OpenAI and store in Qdrant vector database
- 4.Search vector store and retrieve relevant documents based on query
- 5.Send intelligent responses to Zendesk tickets automatically
Use cases
- Auto-respond to Zendesk customer inquiries using pre-defined documents stored in Google Drive
- Reduce response time by providing documented, context-aware answers to common support issues
Requirements
- Google Drive account with documents related to customer support topics
- Valid API keys for OpenAI, Zendesk, and Qdrant vector store service
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (26)
When chat message received
Chat Trigger
AI Agent
Agent
OpenAI Chat Model
OpenAI
Split Out
Split Out
Embeddings OpenAI1
OpenAI
Default Data Loader
Document Default Data Loader
Token Splitter1
Text Splitter Token Splitter
Window Buffer Memory
Memory Buffer Window
Embeddings OpenAI2
OpenAI
Extract from File
Extract From File
When clicking ‘Test workflow’
Manual Trigger
AI Agent1
Agent
OpenAI Chat Model1
OpenAI
Embeddings OpenAI
OpenAI
Loop Over Items
Split In Batches
Sticky Note
Sticky Note
Sticky Note1
Sticky Note
Sticky Note2
Sticky Note
Structured Output Parser
Output Parser Structured
Pull Mitre Data From Gdrive
Google Drive
Embed JSON in Qdrant Collection
Vector Store Qdrant
Query Qdrant Vector Store
Vector Store Qdrant
Qdrant Vector Store query
Vector Store Qdrant
Get all Zendesk Tickets
Zendesk
Update Zendesk with Mitre Data
Zendesk
Move on to next ticket
No Op