Extract Google Drive documents and answer customer inquiries via Zendesk
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Workflow Description
An intelligent template using an OpenAI-powered agent to read and analyze Google Drive files through Vector Store technology, providing automated responses to customer questions in Zendesk based on stored document content.
How it works
- 1.Trigger conversation through chat interface or Zendesk ticket
- 2.Process inquiry using OpenAI agent that searches the vector database
- 3.Retrieve relevant documents from Google Drive and return answer to customer
Use cases
- Automate responses to frequently asked customer questions using your company knowledge base
- Reduce support team response time by providing instant answers backed by official documentation
- Build a smart customer support system that learns from project files and documentation stored in Google Drive
Requirements
- Google Drive account containing documents and files to search
- OpenAI API key for running language model and embeddings
- Zendesk account with API access enabled
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (14)
When chat message received
Chat Trigger
AI Agent
Agent
OpenAI Chat Model
OpenAI
Split Out
Split Out
Embeddings OpenAI1
OpenAI
Default Data Loader
Document Default Data Loader
Token Splitter1
Text Splitter Token Splitter
Window Buffer Memory
Memory Buffer Window
Embeddings OpenAI2
OpenAI
Extract from File
Extract From File
When clicking ‘Test workflow’
Manual Trigger
Sticky Note
Sticky Note
Sticky Note1
Sticky Note
Sticky Note2
Sticky Note
Pull Mitre Data From Gdrive
Google Drive
Embed JSON in Qdrant Collection
Vector Store Qdrant
Query Qdrant Vector Store
Vector Store Qdrant
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