HR and IT help desk with audio transcription
Workflow Description
An intelligent HR and IT support platform powered by AI that handles employee queries through voice message transcription, delivering accurate answers from a comprehensive knowledge base using advanced vector storage and semantic search.
How it works
- 1.Receive voice and text inquiries via Telegram channel
- 2.Transcribe audio files into processable text format
- 3.Perform semantic search across knowledge repository using embeddings
- 4.Generate personalized responses with AI language model
- 5.Store conversations and answers in persistent database
Use cases
- Answer human resources and internal policy questions
- Provide instant technical support for common IT issues
- Maintain searchable archive of queries and solutions for future reference
Requirements
- OpenAI API key for transcription and generation
- Postgres database with pgvector extension installed
- Active Telegram bot account with proper token
- Updated knowledge base files in multiple formats
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (27)
Sticky Note
Sticky Note
When clicking ‘Test workflow’
Manual Trigger
HTTP Request
HTTP Request
Extract from File
Extract From File
Sticky Note1
Sticky Note
Create HR Policies
Vector Store P G Vector
Embeddings OpenAI
OpenAI
Default Data Loader
Document Default Data Loader
Recursive Character Text Splitter
Text Splitter Recursive Character Text Splitter
Telegram Trigger
Set
Verify Message Type
Switch
OpenAI
OpenAI
Telegram1
Set
Unsupported Message Type
Set
AI Agent
Agent
OpenAI Chat Model
OpenAI
Postgres Chat Memory
Memory Postgres Chat
Answer questions with a vector store
Tool Vector Store
Postgres PGVector Store
Vector Store P G Vector
OpenAI Chat Model1
OpenAI
Embeddings OpenAI1
OpenAI
Telegram
Set
Edit Fields
Set
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note4
Sticky Note
Sticky Note5
Sticky Note