Meta Lets Users in America Hold Video Chats with Its AI Agent Muse

In a step that reflects its growing drive to make artificial intelligence a daily companion for users, Meta announced the expanded rollout of the Muse Voice feature, which allows Americans to make voice calls and live video chats with its consumer AI agent, Muse. The company made the feature available to all users in the United States, marking the beginning of a new phase of human interaction with intelligent assistants—one that goes beyond plain text to expressive faces and lively dialogue.

What Is the Muse Voice Feature?

Meta first unveiled this feature at its Connect developers conference last September. It relies on two new models, Muse Realtime Avatar and Muse Realtime Voice, which work together to power the digital avatar that converses with users in real time. With the feature now officially available, users can ask questions and request tasks through a live visual conversation with the AI agent.

A Friendly, Customizable Avatar

Meta sets itself apart from competitors that offer voice-only conversations through a charming animated avatar named Jolly, which users interact with during the dialogue. The standout feature is that this avatar is fully customizable; it can be changed to take the form of a human, an animal, or any other character the user prefers.

Meta is betting that giving the AI agent human-like attributes will make consumers feel a deeper emotional bond with their intelligent assistant—a bond that may strengthen once face-to-face live conversation begins. The company explained that the avatar uses subtle expressions and gestures that match the tone of the conversation, noting that Muse does not actually see the user; it hears them and responds based on what takes place in the conversation.

A Live Demo from the AI Chief

The expansion was announced via an official blog post and a post on X from Meta's Head of Artificial Intelligence, Alexander Wang, who shared a demo of his experience with Muse. In the video, Wang jokes with his AI agent, which takes the form of a fluffy white dog, warning it that his constant posting of memes might get him in trouble with management. Muse responds with a clever suggestion: adding a disclaimer to memes that might be misconstrued as Meta endorsing any controversial content.

A Prelude to a Wearable Device

The launch of video calls comes ahead of Meta's plan to unveil a wearable device resembling the famous Tamagotchi toy before the end of the year. When the device reaches the market, the digital avatar will appear on its small screen, allowing users to talk to the agent, which responds to them or carries out requested tasks.

Supported Devices and Platforms

Meta confirmed that live conversations are currently available on:

• Mobile phones
• Web browsers
• Mac devices

The company also clarified that support will later extend to its AI Glasses smart glasses, in addition to its upcoming Muse Charm device.

What Does This Move Mean?

Meta's move reflects a broader vision in the consumer AI sector, one built on breaking down the psychological barrier between humans and machines. Instead of a cold voice assistant, the company is offering a digital character with a visual presence and a playful spirit—an approach that could reshape users' relationship with intelligent assistants. With the upcoming devices, Meta appears to be preparing to build an integrated ecosystem that puts Muse in every detail of daily life, from big screens to personal accessories.

The open question remains: will the emotional bond with the avatar drive wider adoption of consumer AI, or will the artificial human touch remain merely an attractive interface for existing services? The answer will become clear when the new devices arrive before the end of the year.

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