Smart AI assistant that handles customer inquiries from HubSpot
Workflow Description
Automation receives customer inquiries via webhook from HubSpot, forwards them to OpenAI Assistant for intelligent processing, and logs all interactions and responses in Airtable for performance analysis and continuous improvement.
How it works
- 1.Receive incoming customer inquiry through HubSpot webhook endpoint
- 2.Send inquiry to OpenAI Assistant for processing and generating intelligent response
- 3.Store inquiry, response, and metadata in Airtable for record-keeping and analysis
Use cases
- Provide instant replies to frequently asked customer questions without manual intervention
- Build searchable knowledge base of customer questions and AI-generated answers for training and insights
Requirements
- Active OpenAI account with valid API key configured in n8n
- Airtable base set up with fields for storing inquiry details, responses, and timestamps
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (34)
getHubspotMessage
HTTP Request
OpenAi Create Thread
HTTP Request
OpenAI Run
HTTP Request
Get Run
HTTP Request
Get Last Message
HTTP Request
HTTP Request
HTTP Request
Completed, Action or Inprogress
Switch
Wait
Wait
Wait1
Wait
Submit Data
HTTP Request
Select Function
Switch
Code1
Code
Wait2
Wait
HTTP Request1
HTTP Request
Code
Code
Submit Data1
HTTP Request
Wait3
Wait
respondHubspotMessage1
HTTP Request
IF
If
Airtable
Airtable
IF1
If
createThread
Airtable
OpenAI Run1
HTTP Request
IF2
If
Sticky Note1
Sticky Note
Sticky Note
Sticky Note
Sticky Note2
Sticky Note
Sticky Note3
Sticky Note
Sticky Note6
Sticky Note
Sticky Note7
Sticky Note
Sticky Note8
Sticky Note
Sticky Note9
Sticky Note
OpenAI
OpenAI
Webhook
Webhook