Developer & DevOps
Send new ticket alerts to Teams automatically
8 nodes
192
113
Scheduled trigger
Workflow Description
A scheduled automation that monitors new tickets stored in Redis and sends real-time notifications to Microsoft Teams channels, ensuring your team stays immediately informed about critical issues without delay.
How it works
- 1.Trigger the automation on a predefined schedule (hourly, daily, or custom interval)
- 2.Retrieve new tickets from the Redis data store or queue
- 3.Process and filter ticket data to extract required information
- 4.Merge or aggregate alerts from multiple sources based on priority
- 5.Format the message and send it to the designated Teams channel
Use cases
- Notify operations teams instantly when new support tickets are created in your system
- Alert engineering teams to critical failures and issues logged automatically
- Send a daily digest of pending tickets to the team lead for oversight
Requirements
- Active connection to a Redis instance containing ticket data
- Valid webhook URL or authentication token for your Microsoft Teams channel
- Permissions to post messages in Teams and manage channel notifications
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Redis
Teams
Details
Trigger
Scheduled trigger
Nodes
8
Apps
2
Views
192
Downloads
113
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (8)
Schedule Trigger
Schedule Trigger
Add Filterable Parameter
Code
Query Database
Redis
Filter Out Tickets that have already been sent
Merge
Get New Tickets
HTTP Request
Combine like Companies
Code
Teams to Dispatch
Microsoft Teams
Log in Redis
Redis