AI Agents

AI Customer Support Assistant · WhatsApp Ready · Works for any business

12 nodes 225 116 Automatic trigger

Workflow Description

An AI-powered customer support assistant operating on WhatsApp. It receives customer inquiries, processes them using advanced language models, maintains conversation history in Postgres, and sends intelligent responses back through WhatsApp for continuous support.

How it works

1.Receive customer message via WhatsApp trigger
2.Process message through AI Agent connected to OpenAI model
3.Store conversation history and context in Postgres memory
4.Send AI-generated response back to customer on WhatsApp
5.Evaluate inquiry type using conditional logic
6.Execute additional HTTP requests for external integrations if needed

Use cases

Answer frequent questions about products and services automatically
Track order status and complaints through continuous conversation
Provide 24/7 support without human intervention
Classify and route inquiries based on content analysis

Requirements

Active OpenAI API account with valid authentication key
WhatsApp Business number and WhatsApp API connection
Postgres database for storing conversation history and customer data
HTTP request permissions for external service integrations

Service Value

Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.

Apps Used

AI Agent HTTP Request OpenAI WhatsApp Postgres

Details

Trigger Automatic trigger

Nodes 12

Apps 5

Downloads 116

How to Use

1.Click "Download Template"
2.Open your n8n dashboard
3.Go to Workflows > Import from File
4.Select downloaded file and configure credentials

Nodes Used (12)

AI Agent

Agent

list_links

HTTP Request

OpenAI Chat Model

OpenAI

WhatsApp Trigger

Whats App Trigger

cleanAnswer

Code

get_page

HTTP Request

24-hour window check

Code

Send Pre-approved Template Message to Reopen the Conversation

Whats App

Send AI Agent's Answer

Whats App

#10

Postgres Users Memory

Memory Postgres Chat

#11

Sticky Note

#12

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