Connect Google Drive with Zendesk
Workflow Description
An automation template that integrates Google Drive with Zendesk using an AI agent powered by OpenAI. It loads documents from Drive, chunks them into segments, stores them in a Qdrant vector store, and answers customer inquiries in Zendesk based on document content.
How it works
- 1.Activate a chat conversation via Chat Trigger and pass the query to an intelligent agent
- 2.Load documents from Google Drive and split them into text segments using Text Splitter
- 3.Convert texts into vectors through OpenAI Embeddings and store them in Qdrant
- 4.Retrieve relevant segments from the vector store and merge with memory context
- 5.Process the query through OpenAI model to generate accurate responses
- 6.Send the response to Zendesk directly
Use cases
- Automated responses to customer questions using company documents stored in Drive
- Intelligent support system linking company knowledge base to Zendesk tickets
Requirements
- Valid OpenAI API key and authorized Google Drive account
- Zendesk credentials and configured Qdrant vector database
Service Value
Ideal as a smart automation service combining integrations and AI to produce ready-to-use results.
Apps Used
Details
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (26)
When chat message received
Chat Trigger
AI Agent
Agent
OpenAI Chat Model
OpenAI
Split Out
Split Out
Embeddings OpenAI1
OpenAI
Default Data Loader
Document Default Data Loader
Token Splitter1
Text Splitter Token Splitter
Window Buffer Memory
Memory Buffer Window
Embeddings OpenAI2
OpenAI
Extract from File
Extract From File
When clicking ‘Test workflow’
Manual Trigger
AI Agent1
Agent
OpenAI Chat Model1
OpenAI
Embeddings OpenAI
OpenAI
Loop Over Items
Split In Batches
Sticky Note
Sticky Note
Sticky Note1
Sticky Note
Sticky Note2
Sticky Note
Structured Output Parser
Output Parser Structured
Pull Mitre Data From Gdrive
Google Drive
Embed JSON in Qdrant Collection
Vector Store Qdrant
Query Qdrant Vector Store
Vector Store Qdrant
Qdrant Vector Store query
Vector Store Qdrant
Get all Zendesk Tickets
Zendesk
Update Zendesk with Mitre Data
Zendesk
Move on to next ticket
No Op