Developer & DevOps
Monitor ServiceNow incidents and send Slack alerts
14 nodes
192
112
Automatic trigger
Workflow Description
Automation that checks ServiceNow tickets on a schedule, categorizes them by priority, and sends real-time Slack notifications to the team with incident details and current status updates.
How it works
- 1.Enable scheduled trigger to check tickets at defined intervals
- 2.Query ServiceNow for new and open incidents across the system
- 3.Sort and prioritize tickets based on severity and impact level
- 4.Send formatted Slack messages to appropriate channels based on incident type
Use cases
- Automatically notify teams of production outages and critical incidents
- Deliver color-coded alerts to Slack channels based on severity thresholds
- Reduce response time by eliminating manual ticket review and escalation delays
Requirements
- ServiceNow account with read access to incident tables and configuration
- Slack workspace with bot posting permissions and channel access
- Pre-configured priority levels and channel routing rules
Service Value
Ready-made workflow template for automation delivery and service execution.
Apps Used
Service Now
Slack
Sort
Details
Trigger
Automatic trigger
Nodes
14
Apps
3
Views
192
Downloads
112
How to Use
- 1.Click "Download Template"
- 2.Open your n8n dashboard
- 3.Go to Workflows > Import from File
- 4.Select downloaded file and configure credentials
Nodes Used (14)
/
When clicking ‘Test workflow’
Manual Trigger
Run Every 5 Minutes
Schedule Trigger
Get 5 Minute Ago Timestamp
Date Time
Get Incidents from ServiceNow
Service Now
Check if New Incidents
If
Post Error Message if Error with ServiceNow
Slack
Sort Incidents in Ascending Order
Sort
Post Incident Details to Slack Channel
Slack
No Incidents, Do Nothing
No Op
Sticky Note11
Sticky Note
Sticky Note
Sticky Note
Sticky Note12
Sticky Note
Sticky Note5
Sticky Note
Sticky Note6
Sticky Note