A voice agent for your business
Professional call handling, knowledge-based answers and appointments delivered to your team.
A voice agent for your business
A voice agent answers calls, understands the caller’s needs and uses your approved knowledge to perform permitted actions. Requests and appointments reach the right team, while sensitive cases go to a person.
What is included
- A voice and identity suited to your business, with tested and approved languages and accents.
- Handle enquiries, qualify leads, book appointments and transfer complex cases to a person.
- Connect your calendar, CRM and tickets through supported APIs or webhooks.
- Monitor call outcomes, duration and cost with staff access controls.
How we implement it
- Define frequent questions, call scenarios and permitted actions.
- Prepare knowledge sources, telephony and calendar/CRM integrations.
- Test accuracy, voice and human handover before a monitored pilot.
From the first greeting to follow-up
The agent identifies itself, asks only for necessary information and explains approved services and opening hours. It can record requests or suggest available appointments. Details are confirmed before booking. Unclear requests or requests for a person follow your agreed transfer or callback process.
What we need from your business
We review approved services, prices, FAQs, working hours and escalation rules. We agree on languages, dialects, the phone number, calendar, CRM and available integration permissions. Access is limited to what the integration needs; passwords should never be sent through the request form.
Testing and handover
Tests cover clear calls, background noise, interruptions, repeated questions, unavailable appointments and integration failures. Acceptance checks include answer accuracy, successful transfers and bookings without duplicates. Handover includes approved scenarios, the knowledge base, configuration, an operating guide and staff training.
Monitoring, costs and privacy
Track call outcomes, completed requests, transfers and usage costs. We agree on access and retention for data and optional recordings. Setup and integration fees are separated from phone numbers, minutes, model usage and support. Usage budgets and over-budget handling are defined before launch.
Questions before you start
Does it replace the whole support team?
It handles agreed tasks. Sensitive complaints, unfamiliar requests and decisions requiring approval are referred to your team.
Can we keep our phone number?
We review your carrier’s routing and integration options first. A new number or carrier configuration may be required, with costs explained in advance.
What if the calendar or CRM is unavailable?
The agent does not confirm an unsuccessful action. It creates a follow-up or transfers to a person using the agreed fallback and alerts the operator.
Are all dialects and call recordings included?
Languages and dialects are accepted after testing your scenarios. Recording is a separate option subject to consent and applicable requirements.
Tell us what you need. Do not submit passwords or sensitive customer data.